Privacy policy

ALOCAL COMPANY LLC – PRIVACY POLICY

Last Updated: January 2025

This Privacy Policy describes how ALocal Company LLC (“we”, “us”, or “our”) collects, uses, and protects your personal information when you visit or use any ALocal website, microsite, platform, or service (collectively, the “Services”), or when you communicate with us. “You” and “your” refer to the user of our Services.

Please read this Privacy Policy carefully. By using our Services, you consent to the collection and use of your personal information as described in this Policy. If you do not agree, please discontinue use.

Changes to This Privacy Policy

We may update this Policy from time to time for operational, legal, or regulatory reasons. When we update the Policy, we will revise the “Last Updated” date and post it on our websites.

How We Collect and Use Your Personal Information

We collect personal information to provide and improve our Services, process transactions, communicate with you, comply with legal obligations, and protect our customers and our business.

What Personal Information We Collect

Information You Provide to Us

This may include:

Contact details: name, address, phone number, email
Order information: billing/shipping address, order notes, payment confirmation
Account information: username, password, profile details
Shopping activity: items viewed, added to cart, purchases, reviews
Dealer or contractor inquiries: business information, licensing, service areas
Customer support interactions: chat, email, phone, or SMS correspondence

Information We Automatically Collect

When you use our Services, we may collect:

Usage data: IP address, device type, browser type, pages visited, time on site
Cookies and tracking technologies: used to improve performance and enhance user experience
Analytics data: behavior patterns, site interaction, referral path

Our websites do not respond to “Do Not Track” signals.

How We Use Your Personal Information

We use the data we collect for purposes including:

To Provide Services

Process and fulfill orders
Manage your account profile
Schedule or coordinate HVAC services
Provide customer support
Handle returns or warranty requests

Marketing & Communication

Send updates, informational content, or promotions (based on your preferences)
Provide service reminders or follow-ups You may opt out at any time.

Security & Fraud Prevention

Monitor for fraudulent activity
Verify identity
Protect our platforms and users

Service & Website Improvement

Analyze usage
Improve website performance and user flow
Enhance offerings based on consumer trends

Consumer Consent & Mobile Messaging Policy

Data Sharing Restrictions

We do not transfer consumer mobile opt-in data or SMS consent to external organizations under any circumstances.

We do not share customer data with third parties for promotional or marketing purposes.
Mobile numbers and opt-ins are never shared, sold, or transferred.
Messaging information is used solely to deliver communications requested by the user.

Consent to receive SMS messages is not a condition of purchase.

Non-Sharing Clause - No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. Information sharing to subcontractors in support services, such as customer service, is permitted. All other use case categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.

Messaging Terms & Conditions

By providing your mobile number and opting in via an ALocal website form, checkout, or chat widget, you consent to receive SMS text messages from ALocal Company LLC or its associated local brands at +1 469-949-1589. These messages may include:

Account notifications
Order updates
Delivery or installation notifications
Customer service responses
Marketing messages related to our products or services

Message frequency varies. Message and data rates may apply.

Opt-Out

You may opt out at any time by replying STOP or CANCEL to any message.

For help, reply HELP or contact us at: 📧 support@alocalcompany.com or 📱+1 469-949-1589

Mobile Privacy

We will not share or sell your mobile information.
Your phone number will be used only for communication as described above.
SMS consent is stored securely and protected from unauthorized access.

Cookies

We use cookies to:

Improve site performance and loading speed
Remember your preferences
Run internal analytics
Improve user experience
Support security functions

You can manage cookies in your browser settings. Blocking cookies may impact website functionality.

Disclosure of Personal Information

We do not sell, rent, or trade your personal information.

We may share information only when necessary to provide Services or to comply with legal obligations, including:

Shipping carriers
Licensed HVAC installers (if you schedule installation)
Payment processors
Warranty or service partners
Fraud prevention tools
Legal or regulatory authorities (when required)

Mobile opt-in data is never shared, even in these cases.

User-Generated Content

If you submit reviews, comments, photos, or other content on public areas of our websites:

This information will be publicly visible
We are not responsible for how others may use this information

Children’s Data

Our Services are not intended for children under 16. We do not knowingly collect personal information from minors. Parents may request deletion of any such data by contacting us.

Security and Retention of Information

We use reasonable administrative, technical, and physical safeguards to protect your data. However, no method of transmission or storage is completely secure.

We retain personal information only as long as necessary for:

Order fulfillment
Customer support
Legal requirements
Accounting and audit needs
Business operations

Your Rights

Depending on your jurisdiction, you may have the right to:

Access your personal data
Request corrections
Request deletion
Limit or restrict processing
Withdraw consent
Request a copy of certain data

To exercise your rights, contact us at: 📧 support@alocalcompany.com

Managing Communication Preferences

Email

You may opt out of promotional emails using the “unsubscribe” link. We may still send transactional emails such as:

Order confirmations
Service updates
Account notifications

SMS

To stop receiving SMS messages, text STOP to the number you received messages from.

International Users

Our systems are based in the United States. If you access our Services from outside the U.S., your information may be processed and stored in the U.S. in accordance with this Policy.

Complaints

If you have a concern about our handling of your personal information, contact us directly. If unresolved, you may have the right to file a complaint with your local data protection authority.

Contact Us

If you have questions about this Privacy Policy or wish to exercise your rights, contact us at:

📧 support@alocalcompany.com

📱 +1 (469) 949-1589

🌐 www.alocalcompany.com